There is no substitute for first-hand knowledge of local business practises. ‘Understanding local market nuances is key to growth. This makes localization crucial to grow and lead globally, with the most successful cross-border retailers clearly identifying the areas where it matters most to customers’ (OC&C, 2014).

Starting cross-border e-commerce to the Netherlands

We offer consultancy and operational support from local experts to facilitate the launch of a cross-border e-commerce operation for international online retailers. We coordinate all necessary steps, after you have decided to enter the Dutch market. Our comprehensive knowledge and our lengthy experience in the online market in Holland enables us to facilitate the launch of your localized Dutch e-commerce business in a rapid and cost effective way, taking all the local specifics into consideration. Through our partner network, we can cover all the relevant issues to set up and optimize your webshop in the Netherlands:

  • Translation of your webshop (including SEO optimization) and all customer communications; copy writing.
  • Online marketing (SEA, affiliate, emailmarketing, display advertising).
  • Set up partnerships with local online market places and comparison sites.
  • Lead generation.
  • Offline advertising.
  • Usability and bugtesting to optimize your Dutch webshop .
  • Set up the supply chain, e-fulfilment and last mile solution.
  • Delivery and returns policy.
  • Market specific online payment methods.
  • Take care of your customer service in Holland.
  • General terms and conditions, privacy and cookies, according to Dutch law.
  • Implement the best Dutch trust marks and customer review systems.
  • Handling ‘formalities’ e.g. postal address, opening bank account, registration with tax authorities.
  • Establishing a local entity (if wanted).

For a quick start with a localised webshop in the Netherlands, we offer our 'Start-up in Holland Service'.

Check the offer

Ed Hensen

Cross-border ecommerce expert

ECommerce in Holland Consultants

Specerijenhof 13
3063 BX Rotterdam

Tel: +31 6 22555546