We offer consultancy and operational support to enable you to grow your online revenues in Holland, stay in control of your cross border operation, improve your performance and be your ‘eyes and ears’ on the Dutch market. Also, we can operate as a link between you and local experts in e-commerce. You can use our services on a one-off or permanent basis, in a standard package or tailor made to your requirements. This gives you permanent representation in the market on a flexible basis, without any investment in local staff. We audit and benchmark your online offer, marketing, service levels and the customer experience, and make recommendations to improve performance. We report on the market, your competitors and relevant legislation, identify opportunities and give hands-on support on all day to day business where required. Depending on your needs, we can define a service package based on the elements mentioned below or other services you wish to include:

• Figures and trends in the Dutch economy, consumer spend, the retail and e-commerce market.

• Monitoring and benchmarking competition in Holland.
• Translation services and copy writing for your webshop and all other communication.
• Advising of relevant publications in the Dutch press, including reviews.
• Monitoring your online shop and online performance (usability- and bugtesting, webshop scan, web analytics).
• Mystery shopping, monitoring service levels in customer care and fulfilment.
• Take care of customer services.
• Monitoring and advising on legal regulations.
• Monitoring on correct Dutch language in the webshop and all other communication.
• Coordination between you and (potential) business partners.
• Recommendations to improve your total online performance.